Privacy Policy
Ecommerce Mart respects customer privacy. This policy explains what information we collect, how it is used, and how customers can contact us about privacy questions.
1. Information We Collect
- Name, phone number, email address, city, and delivery address.
- Order details including products, quantities, prices, payment method, and delivery status.
- Messages, return requests, and support communication.
- Basic technical information needed to keep the storefront secure and functioning.
2. How We Use Information
We use customer information to process orders, confirm delivery, arrange payments, provide support, manage returns, prevent misuse, and improve customer service.
3. Payments
Payment information is handled according to the selected payment method. Customers should not send sensitive banking passwords or PINs to support.
4. Sharing With Service Providers
We may share necessary order and contact details with courier, payment, fulfillment, and customer support partners only as required to complete the order or support request.
5. Marketing Communication
We may contact customers about order updates, support matters, or store offers. Customers can ask us to stop promotional messages.
6. Data Retention
Order and support records may be retained for accounting, customer service, legal, fraud prevention, and operational purposes.
7. Security
We use reasonable safeguards to protect customer information, but no online service can guarantee absolute security. Customers should keep their own devices and accounts protected.
8. Customer Rights
Customers may request correction of inaccurate contact details or ask privacy-related questions by contacting support.
9. Policy Updates
This policy may be updated when store operations, legal requirements, or support processes change. The updated date will show the latest version.
10. Contact
Privacy questions can be sent to support@e-commerce-ali.xyz or 0321-7003344. Website: e-commerce-ali.xyz.